Payment Problem

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Q: Is there any guideline for Credit Card payment?
A: Yes, there is. For proper credit card verification, the billing address on your order must match the billing address on your credit card. Please make sure that your name and address appears exactly the same as the name on your credit card billing statement.

 

If your card has a security code it must be entered correctly on the payment screen.

You may see a hold of $1 on your bank statement after your transaction or credit card was not authorized in the online store. The online store needs to authorize at least this amount to process your payment request. This is not a fee and you will not be charged this amount.

 

If you are using a corporate card, check with the card holder or your Accounting department to verify the name and billing address of the card holder. Corporate card orders must also use the name of the card holder in the billing address, and not the purchaser, in order to process the order successfully.

 

If the problem cannot be solved, please contact Customer Service. Remember that your credit card will not be charged until the product is actually shipped.

 

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